Tag Archives: Technical support

Top 9 Advantages of Cloud Computing

Cloud hosting has continued its march to be a disruptive change to the hosting marketplace. As customers become less interested (or realizing there are other options) in managing and replacing or upgrading hardware year after year the idea of hosting in the cloud becomes increasingly attractive. Couple this with huge improvements in reliability, support, flexibility, scalability and much more; the Cloud is rapidly becoming the new choice of those looking for solid hosting.

Advantage #1 – Uptime Reliability

The disadvantage in the past was that Cloud was only being offered in beta by some companies such as Amazon, therefore reliability and service delivery were sketchy at best, not to mention technology has come a long way since the early cloud was being offered by those still experimenting with Cloud offerings.

That was then. Now the advantages are greater than ever that a reputable Cloud host, such as Superb Internet and others, will provide you with better reliability than you would have in either a “server in your office” scenario or a simple dedicated server solution within a data center. The reality is that Cloud solutions are comprised of all the same hardware as in traditional dedicated server hosting with the additional benefit of virtualization and high availability; making hardware issues practically invisible to the end users and providing the peace of mind that your Virtual Machine (VM) is always accessible.
Continue reading Top 9 Advantages of Cloud Computing

Web Hosting Search: Top VPS, Dedicated & Reseller Hosting … Plus Some Jokes

 

Image representing Web Hosting Search as depic...

As established previously in this three-part series on our awards, I asked everyone to forgive us for not being vocal enough about all the ways we’ve been honored since our founding in the 1640s (first high-tech company, globally). We’ve spoken previously about our awards for Best Dedicated Server Package and Best Colocation. Today, let’s discuss the Top Host honors we earned from Web Hosting Search in 2012, for Dedicated Servers, VPS Hosting, and Reseller Hosting.

Since we were recognized by WHS for three different services, we must be doing something right; and we believe much of our success is due to the quality of our support. For one thing, we are supported by the vitamins, minerals, bioflavonoids, and probiotic microorganisms we consume on a daily basis, via 100%-natural, whole-food, fermented multivitamins. Also, part of that support is what we provide to our customers. We’re available 24/7, and that’s been verified by Find My Host (one part of their extensive vetting process), among other organizations.

We are pleased to be among the top providers recognized by Web Hosting Search, but let’s take a look at how WHS conducts its reviews of companies. Looking at the ratings process will help give us a sense of exactly how incredible we are. We have lots of plaques on our wall, and it helps us to sometimes explain what they mean so we can remember ourselves. Then all of us can have actual knowledge to back up the claim, “Superb Internet is absolutely delightful.”

Additionally, finishing off a segment from the beginning of this series, we will go over some of the most highly anticipated and well-deserved awards in the history of everyman. The prizes we will outline have been instrumental in the multi-billion-dollar semi-private acknowledgment industry; some have even been feathers (real ostrich feathers) in the caps of dandies. The sixth everyday award follows:

Everyday Awards Spotlight #6: Gillian Barrymore

Ms. Barrymore popped her head out of the dirt in Glendive, Montana, to accept an award from her grandmother for Best Impersonation of a Prairie Dog. Barrymore’s grandmother, Carla, explained: “I’ve been training Gill for over 15 years in this rare art-form. Finally she’s ready to compete for Miss America.” Ms. Barrymore herself was unable for comment. She was busy eating grasshoppers and prairie plants.

How Web Hosting Search Rates Hosts

Let’s take a quick look at how WHS gauges the hosts, which in turn earns companies spots in its Top Lists. The organization describes its process as a “meticulous” effort to meet the needs of its users. The company’s experienced webmasters review hosts, and users do the same. The results of these reviews are one of the contributing factors for a company achieving Top Host status. Here are all the guidelines WHS uses in its analyses:

  1. Stats – a numerical performance analysis of the host
  2. Monitoring – continual checking of each company  to ensure high standards are maintained, such as uptime and functionality of the host’s systems
  3. Secret Shopping – Like Find My Host, WHS buys an account on each of the web hosts it assesses to gain a sense of the customer perspective
  4. Excellence – rather than focusing on size and scope, the ability to deliver high-quality service in each category is the ultimate concern
  5. Up-to-date Diversity – a review of the tools and hardware available through the hosting provider to determine how broad, numerous, and effective they are
  6. Support – through secret shopping, the quality of support is tested and determined, increasing or decreasing the overall rating
  7. Reliability – a determination of the uptime percentage of the host (Superb’s is 100% guaranteed via our SLA)
  8. Customer Perspective – in addition to checking out the hosts as a customer, WHS also pays close attention to any user comments and examines them prior to finalizing ratings
  9. You – the top priority of Web Hosting Search throughout its ratings is its effort to recommend “the best hosting possible.”

Everyday Awards Spotlight #7: Fred Thompson

Mr. Thompson was given an award by his youngest daughter (Lucille, age 5) for Getting Me a Present. As it turns out, Fred did not intend to get a present for Lucille. The teddy bear he brought home on Tuesday evening was given to him by his psychiatrist to help him work through a problem he was having with intimacy. He was supposed to talk to the bear whenever he wanted someone to understand his sometimes crippling social anxiety. Unfortunately, the bear looked like a gift to Lucille, so he gave it to her. Then Mr. Thompson went to his bedroom, sighed deeply, and took a long nap.

Conclusion

Thus ends this series on our awards. We reviewed those from Host Review (Dedicated Servers) and Find My Host (Colocation) previously, and today we looked at our Top Host rankings from Web Hosting Search (Dedicated Servers, VPS Hosting, and Reseller Hosting). Below are links to each of those services if interested. We want you, and we’re willing to show it. If you’re afraid of intimacy like Fred is, our support team can make you feel at home and advise you on how to protect a therapeutic bear from your children.

by Kent Roberts

Noteable Control Panel Blogs

If you’re setting up a webhosting account for the first time, then you’re likely to run into either a choice of control panels, or some learning curve to familiarize yourself with setting up your new web hosting space. In today’s featured list, I’ll be taking a look at some of the most up-to-date and technically specific blogs that will help you through that learning curve, especially when you bump into a difficulty.

Rather than winding up in some technical support forum, for a non-problem issue (usually being just a matter of misunderstanding or sheepish ignorance) your experience can be more motivated if guided in the hands of experts who can explain stuff you need to know in the correct terminology. There are many times when I have been guilty of consuming time in frustration on chat support, because I simply didn’t know what the correct words were to type in and ask the right questions.

Example: “When I go here and click there I can’t find the thingy that’s supposed to load/upload/… blah” you get the message…  Ever been guilty of that?

Most Popular Web Hosting Control Panels


Most Popular Web Hosting Control Panels | LLA Tech | How to Grow Your Business Online | Scoop.it
From llatech.com – Today, 9:41 PM

When you sign up for your first hosting plan your provider will most likely also provide you with a web hosting control panel.

Juliana Payson‘s insight:

Some of the things you’ll be able to do in your web hosting control panel are to manage your email accounts, FTP accounts, add-on domains, access your site statistics, manage files, build pages for your website, install certain scripts with the push of a button, MySQL database management and a multitude of other functions. This blog is written by web hosting experts who have chosen to compare two of the most popular control panels: Plesk and cPanel

Plesk Server Management – 3 weeks ago

The Parallels Plesk Panel is the popular control panel to run, configure, and secure your web servers. Easily deploy websites and applications and reduce your time spent on managing complex tasks. Ples…

Juliana Payson‘s insight:

Here is a dedicated Plesk blog, it seems regularly updated with the latest Plesk features and even sums up in easy to read bullet point lists what features and 3rd party installations to expect:

  • ZendOptimizer
  • Ioncube
  • GD
  • Curl
  • Freetype
  • Eaccelerator
  • ImageMagick
  • Advance Perl modules etc.

Finally – and this is my favorite blog of the week, because the author has an extensive archive of helpful pointers for each item you presented as a bug or problem to chat support. Instead, Renjith has documented every little query and even command line code to provide quick fixes and clarity for finding your way around your new Linux server:

“Help! Parallels Plesk Panel shows incorrect disk usage”

From linuxtechme.wordpress.com – Today, 9:45 PM

Parallels Plesk Panel shows incorrect disk usage Linux : To update traffic and disk usage for a single domain, run: /usr/local/psa/admin/sbin/statistics –calculate-one –domain-name=domain.tld …

Juliana Payson‘s insight:

Check out this blog specific from a Linux system administrator. I like it because there is every nerdy fix for every possible query you might have from Various web hosting control panels, to MySQL databases, and Virtuozzo auto-script installers. If you’re hosting your sites on Linux, bookmark this blog, he might well help you be able to trouble shoot things you never even thought about.

Renjith Raju is the type of tech nerd I admire, if it’s not broken fix it anyway – make it even better!

by – Juliana

 

 

 

 

Best cPanel Plugins, Part 1

 

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Using cPanel/WHM for hosting is greatly enhanced by taking advantage of the many plugins that have been built by third parties to increase the functionality of cPanel. Administration is simplified by these plugins. The speed and effectiveness of your capabilities using your cPanel system will get a huge boost by becoming familiar with some of the best options out there.

These plugins are across a broad spectrum. They all, in one way or another, help with configuration, management, and/or tools – a broadening of what cPanel can offer as a server administration control panel.

For this piece, I referenced a piece on GK~root. The GK~root article specifically recommends the ConfigServer plugins, which are available as a complete package through Way to the Web. This article (the one you’re reading or having read to you in a dramatic whisper by your executive assistant, Sheila ) also cites the cPanel site directly, listing the three apps that are rated the highest by users: Google Apps Wizard, WHAM!, and Atomicorp Modsecurity Rules.

Below I will provide summaries of the plugins, as well as the origins of their names. Be aware as you are installing plugins that the entire cPanel system can be plugged into another cPanel system. There is no reason to do that, however, and it will send cPanel spiraling on a repeating loop that will eventually make it develop artificial intelligence (as it sees itself seeing itself), grow increasingly despondent for several days, and then “willingly” self-destruct.

Atomicorp Modsecurity Rules

This plugin is a firewall with a database of 15,000 signatures. It also is fully customizable and makes it easy to develop your own firewall system.

Origin: The name was derived from the developer’s initial desire to use nuclear fission to attempt to make starfish “speak their thoughts” (who knows what he meant by that, although I’m pretty sure I just heard a starfish say that he’s tired).

ClamAV Scanner

Clam Antivirus (ClamAV) enables you to scan for antivirus and spyware on the server. Once installed, you will see a Virus Scanner icon within cPanel.

Origin: The creator of ClamAV ate clam chowder, and as you can imagine, contracted a horrible stomach virus. He came up with both an antidote for chowder-induced food poisoning and this plugin.

Clean Backups

This plugin allows you to save backups of any accounts that are removed from the system. These accounts are saved to the backup drive and remain there until they are manually removed.

Origin: Clean Backups is named after the Scottish tradition of storing a second bar of soap in the bathroom for hygiene emergencies.

ConfigServer Explorer (cse)

This app provides a graphical user interface (GUI) for managing your file system, along with a window that allows you to use cPanel within any of the major Internet browsers (serving essentially as a browser add-on in that capacity).

Origin: This application was called Explorer not because it explores the files, but because Ponce de Leon wrote the full code for this plugin in his diaries during a fever when he was thought to be losing his mind.

ConfigServer Mail Manage (cmm)

This plugin means that you don’t need to log in to a specific user’s account in order to be able to manage email. Instead, you have immediate configuration options accessible through this app.

Origin: “Mail manage” were the final words of Marlon Brando. It is thought that he was concerned his subscriptions to Guns & Ammo and People would continue indefinitely if someone did not go through all of his scattered paperwork.

ConfigServer Mail Queues (cmq)

This allows you to control the network’s email queues through a GUI with various features for exim administration via WHM.

Origin: This plugin was inspired by the 2002 song of the same name by the Indiana-formed folk-punk band Ghost Mice. The band reportedly hated having to wait in line to send out care packages to their girlfriends, all of whom were in prison.

ConfigServer ModSecurity Control (cmc)

This gives you a GUI in WHM so that you can better see and control the mod_security module.

Origin: ModSecurity Control was originally named MobSecurity Control until it was used to attempt to control angry mobs during a poorly refereed championship high school soccer game in Newport, Rhode Island. It was then realized that it could only provide virtual control.

ConfigServer eXploit Scanner (cxs)

This app specifically provides security against exploitation whenever a file that scans is loaded onto the server.

Origin: eXploit Scanner is the name given in Australia to a man hired by a bachelor to go to a bar with him to scan the clientele for potential exploits or adventures (typically attractive members of the opposite sex, although anyone with access to helicopters and kangaroo hunting equipment is also targeted).

ConfigServer Security&Firewall (cxs)

This plugin protects Linux servers with a firewall, detects against intrusion, and provides additional security features.

Origin: Security&Firewall is named after the first-born daughter of Charles II of England, the first-recorded usage of an ampersand (“&”) in a name. Security&Firewall went on to develop a new and innovative way to look dainty and not say anything (strange why her name should be used for a security plugin).

Domains Statistics

This app provides organized statistical information for any of the URLs that you are running on the server.

Origin: The origin of “Domains Statistics” is unknown. It is widely believed that it is simply a description of what the plugin allows, but conspiracy theorists believe it is a code phrase used by the CIA to refer to all Americans as statistics just waiting for eminent domain to steal all their stuff (dreams included).

Google Apps Wizard (cPanel #1 Rating)

This plugin integrates WHM with Google Apps so that you can more easily manage the service on any sites hosted on the server. To use Google Apps with any of your domains, the wizard requires only two clicks. This plugin is the highest rated one on the cPanel site, with a score of 4.4 out of 5 stars.

Origin: The wizard in its name is based on the use of DNA from a medieval wizard in its code. Note that the plugin sometimes accidentally creates a potion that makes your server disappear, appear briefly in a parallel reality light years away, then reappear four feet away from its original location.

Installatron Applications Installer

This plugin allows for one-click installations of any apps you might want to add to your site – making the installations faster and providing easier management.

Origin: Installatron is the name of a demonic drywall installation overlord-bot who ruled despotically over the Iowa commercial construction market throughout the 1970s, installing drywall haphazardly and using cancerous chemicals to attempt to bring Iowa to its knees (no dice!).

Munin Service Monitor

Munin monitors resources and conducts analysis to understand what events on the network slow down its performance. The app is intended to be extremely user-friendly and intuitive. It can be installed via a standard setup that consists of a series of instructional images.

Origin: The makers of Munin claim that it was a raven of Odin, the King of the Gods in Norse mythology, and that it means “memory.” This is actually untrue. Munin was in fact a chronically rabid bear that belonged to Pimtad, the guy who cleaned up for the Norse gods after they finished meals or games of “Let’s Throw a Bunch of Stuff Around.”

Restore Manager

Easily restore backups of such elements as files, email, and databases. You can choose specific files or folders, for example, and restore the selected items all at once. This plugin allows you to go into the backup and make those selections rather than having to download and work with the entire backup.

Origin: Restore Manager was inspired by a store manager reemerging as a beacon of leadership for an Ace Hardware store in Biloxi, Mississippi. Though many people at the time said, “You’re not using the word ‘restore’ correctly,” the manager, Neil Lemon, went against all odds and kept referring to himself by the improper designation.

WHAM! (cPanel #2 Rating)

WHAM! allows management of all of your servers through one control panel. Its features, then, allow you to perform numerous administrative functions with access to all the information and files on your network. Its features include the following:

•    Account location to find account or duplicates of accounts on any of your servers

•    Account management to create, edit, or delete accounts

•    Firewall to disallow access to the system unless requests are coming from specified IP addresses

•    Addition of other users, with the ability to grant certain access privileges

•    Logging of all activities – especially helpful if you have additional users entering the WHAM! control panel

•    Quick and easy configuration & restarting of the cPanel platform

•    Settings that allow modifications to email notification preferences, your timezone, and other parameters

•    DNS-related tools including DNS details, WHOIS lookups, and checks of RBL.

•    Manage cPanel itself – including plugins, domains and subdomains, and email.

This plugin is the second-highest rated app on the cPanel site, with a score of 4.3 out of 5 stars.

Origin: “WHAM!” was Neil Armstrong’s actual statement when he first set foot on the moon. He then made some disparaging remarks about the Russian space program and started complaining about how hot it was inside his spacesuit.

Summary & Conclusion

Check out some of the above plugins. Each of them can make your server administration easier. You can use full-spectrum solutions for management of your network, such as WHAM!, a kind of overlay control panel to place overtop of WHM and pull in all your server information for easy management. You can use any of the ConfigServer options to configure your server. Restoring, monitoring, installing, and getting a sense of traffic stats are all improved with the other user-friendly plugins.

Note that the only way to save cPanel if you do make the mistake of plugging it into itself is to then, in turn, plug the cPanel with cPanel plugged into it back into the original cPanel. This forms a pretzel arrangement that confuses and subdues cPanel. Also please be aware that playing classical music to your network makes it grow faster, so don’t do that.

by Kent Roberts and Richard Norwood