I’m almost certain that long before the advent of the personal computer, the phone-in Technical Support team had been assembled – I can’t prove it, because I’m waiting on hold trying to confirm. Whether it’s the blue screen of death, a virus that’s taken over your system, or the darn thing just won’t start, we’ve all, at one time or another, ran into a computer problem that needed some more savy than ourselves to address. With more and more people using the computer and running into these problems, there were more and more horror stories from frustrated customers and humorous anecdotes from the Technicians that fielded the calls. Computerworld, a good mainstream resource for news and events in the Tech Industry, has released an article on The 10 Funniest YouTube help desk videos. From the article:
With some surveys showing that 20% of all help desk calls are password issues, one can understand the wrath that a technician may lob toward an unsuspecting user. On the other hand, with more and more help desks understaffed or sending work to overseas locales like India, where language issues can come into play, end user angst can rouse sympathy as well. […]
In our list of the 10 funniest help desk YouTube videos, the help desk grapples with befuddled users both in the U.S. and India and in a galaxy far, far away. In addition, ever wonder what the help desk does when they perhaps should be manning the phones? Tune in below to find out.
My personal favourites are the fourth, Medievel Tech Support for a Scroll, and the fifth, when an user frustrated with pop-ups takes his system to India to talk to Tech Support in person.