Since 1996, Superb’s Support and Customer Care Staff has focused on providing fast, efficient, and thorough service.  The benefits of using Twitter for daily customer interaction are substantial—Twitter’s design makes it a natural platform for open communication.  Companies including Dell, Comcast, and Southwest Airlines have jumped on the Twitter bandwagon to be more successful in resolving customer complaints. 

SuperbCare(TM) will let us do more than ever before:  besides tweeting late-breaking news, interesting blogs, quick tips, relevant photos, video clips, and website updates, it gives us an additional way to listen to you and learn.  Feel free to voice your concerns, ask for help, suggest ideas for new services and products, and provide Superb with honest feedback on improvements you’d like to see.  We want—and value—your comments!  And once you sign up to follow us, we’ll start following you, too.  We promise not to flood you with non-essential items—everything you see you’ll probably want to re-tweet to business partners.

Many of you will have questions you want answered before you follow us.  You can e-mail us at customerservice@superb.net any time.  To help you get started, here are the Top Three Frequently Asked Questions (FAQs):

• How do I join?
  Click on http://twitter.com/SuperbCare
  

• What is the difference between SuperbCare(TM) and SuperbInternet tweets?
  The SuperbInternet channel is used mainly by our sales and marketing team to keep you updated on new products and services, and to deliver information about prices and promos. SuperbCare(TM) is all about enhancing the experience of our existing clientele when it comes to Support and Customer Service.

• Who will respond to my tweets?
  Customer Care staff will monitor your questions, concerns, and suggestions to make sure you get in touch with the right department, right away.  

We look forward to following you as you follow us–join SuperbCare(TM) on Twitter today!

Happy Holidays to all our Superb Customers!  Please remember that last year our billing office moved from Vancouver to Honolulu, Hawai‘i.  This move has streamlined billing functions to be more efficient for you.

Please make a note of the new billing address in your list of contacts, Rolodex, Blackberry, or wherever you keep your most important addresses:

Superb Internet Corp.
999 Bishop Street Suite 1850
Honolulu, HI  96813

You can visit My Control Panel (myCP®) at https://mycp.superb.net/order/pay/ for all the latest information on payment options.  Questions?  Just contact your Account Manager or the billing team at billing@superb.net.  The FINAL deadline for making this address change is December 15, 2009—all correspondence received in Vancouver after this date will be marked “undeliverable” and returned to sender. Please use only our Honolulu office address from now on to avoid any inconvenience.

Here’s to a Happy and Healthy 2010!

“Social Media isn’t a choice anymore-it’s a business transformation tool.”

According to Natlie Petouhoff, a senior analyst for Forrester Research times have changed in the way the traditional customer service community deals with it’s customers.   Consider for a moment the options available for customers to praise or voice udder frustration with your services.

Customer service in the past has traditionally been based  on anonymity (a customer service representative or technician on a phone, email or chat system) but social media is all about personality and authenticity.  Imagine for a moment if during your time of server or hosting crisis you just wanted “speak to a human ” you were able to log into your MyCp and click “Superbinte” and you were quickly connected with a live customer service representative or with click of your mouse you could walk to our technical support bar and get instant help from a technical support staff.

This may seem like something from the  distant future, but the facts speak for themselves (in a recent study conducted by the Society of New Communications Research (SNCR)-59% of respondents said they use social media to vent anger over their customer service experience.) So how is Superb leveraging the power of Social Media to listen to our customers?  Take a moment to click on the below link to find out more information.

Online Photo Editing services are becoming all the rage – like the Hamster Dance of editing software. From Picnik to Snipshot to Aviary, these are some of the most useful things you can find on the Internet, and with almost all of them you are able to import photos from Flickr, Facebook, Yahoo Images etc.

Here is a list of the Top 10 Online Photo Editors that you can’t miss, brought to you by your friends at DailyGyan.com.

Also, be sure to check out the collection of Illustrator and Photoshop tutorials in the SuperbHosting.net support wiki!

DemoWolf

And whaddya know – they are having a massive summer sale to boot. They are lowering the price of all of their demos by 50%. That’s right, everything on the site is 50% off including the razzle dazzle new tutorials mentioned above; the cPanel 11 RVskins series will now be $44.98, the osCommerce series only $24.98 and $34.98 for the phpBB3 series.

The Whir has a good article on these new tutorials and quotes DemoWolf president Rob Moore with respect to the nature of their tutorials:

“When web hosts purchase tutorials from DemoWolf, we customize them for the host by placing their company logo in the first and last frame of every tutorial” DemoWolf president Rob Moore said. “So when their customers view these tutorials from their host’s support pages, they are being given the help they need to learn how to use these applications, and the tutorials they watch will be branded with the host’s logo…so they’ll have their host to thank for the support.”

Click here for the full article.

Be sure to check out the catalogue of awesome tutorials in the SuperbHosting.net support wiki. We have a wealth of Illustrator tutorials, Photoshop tutorials, Fireworks tutorials, CSS tutorials, JavaScript tutorials, PHP tutorials and many more resources for web development and web design.