Introducing New SuperbCare™: Superb Support and Customer Care Staff Now Available Through Twitter
The Superb Standard(TM): Your Service Never Stops
Since 1996, Superb’s Support and Customer Care Staff has focused on providing fast, efficient, and thorough service. The benefits of using Twitter for daily customer interaction are substantial—Twitter’s design makes it a natural platform for open communication. Companies including Dell, Comcast, and Southwest Airlines have jumped on the Twitter bandwagon to be more successful in resolving customer complaints.
SuperbCare(TM) will let us do more than ever before: besides tweeting late-breaking news, interesting blogs, quick tips, relevant photos, video clips, and website updates, it gives us an additional way to listen to you and learn. Feel free to voice your concerns, ask for help, suggest ideas for new services and products, and provide Superb with honest feedback on improvements you’d like to see. We want—and value—your comments! And once you sign up to follow us, we’ll start following you, too. We promise not to flood you with non-essential items—everything you see you’ll probably want to re-tweet to business partners.
Many of you will have questions you want answered before you follow us. You can e-mail us at customerservice@superb.net any time. To help you get started, here are the Top Three Frequently Asked Questions (FAQs):
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What is the difference between SuperbCare(TM) and SuperbInternet tweets?
The SuperbInternet channel is used mainly by our sales and marketing team to keep you updated on new products and services, and to deliver information about prices and promos. SuperbCare(TM) is all about enhancing the experience of our existing clientele when it comes to Support and Customer Service.
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Who will respond to my tweets?
Customer Care staff will monitor your questions, concerns, and suggestions to make sure you get in touch with the right department, right away.
We look forward to following you as you follow us–join SuperbCare(TM) on Twitter today!